Refund policy

Dear Customers,

At FIGURED, your satisfaction matters. We offer a 7-day exchange policy, which means you have 7 days from the date of delivery to request a size or product exchange.

We also offer two free exchanges per order — whether it’s a change in size, color, or style. The shipping cost for these two exchanges is completely on us.

Exchanges

If you wish to exchange a product (size / style / color):

Email us at support@figured.life
Share your Order ID and the reason for exchange
We will process a store credit or arrange a product/size exchange, as per your preference

Once confirmed, the exchanged product will be delivered within 5–8 business days.

Damages & Issues

Please check your order as soon as it arrives.

If your item is:

defective,
damaged, or
incorrect,

Refunds

Products purchased during sales or using discount codes are not eligible for refunds.
If the issue is related to fitting, our team will personally assist you, understand your sizing needs, and send the perfect size free of cost.
Refunds are provided only in the form of store credit or product exchange.
- You can exchange any product for another item of similar value.
- If the new product’s value is higher, you simply pay the difference.
For any help regarding returns or exchanges, please reach out via WhatsApp or email through our website.

2-Year Product Quality Guarantee

We stand by the quality of every FIGURED product.

If you face any product-quality related issue within 2 years of purchase, here’s how we handle it:

Verification

Contact our support team with details and photos/videos
We verify the claim based on the product guarantee

Our goal is always to respond quickly and fairly.

Resolution Options

If the issue is approved, you can choose:

Product Replacement: We’ll replace the item with a new one
Coupon for Future Purchase: A coupon redeemable on figured.life

FIGURED and its representatives reserve the right to assess each claim and make a final, non-negotiable decision based on fair evaluation.

Store Credit Timelines

Store credit (refund in the form of FIGURED Credit) is processed within 7–15 days and will be added directly to your customer account on figured.life.